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Built-in Roles

Gurail uses roles to control what each person can see and do. Every person in your organization is assigned one role, and a sixth level (Super Admin) sits above all others.

Role Hierarchy

Roles are ranked from most to least access:

  1. Super Admin — System-wide administrator with full access to everything.
  2. Banner Admin — Manages all stores within a franchise group (banner). Full control over settings, bookings, and people.
  3. Demo — A read-and-operate role for prospective customers exploring Gurail. Has the same access as a Banner Admin but cannot manage people.
  4. Store Admin — Manages a single store. Can handle day-to-day operations, bookings, and people at their location.
  5. Coach — Teaching staff. Can log in and view their own schedule but cannot manage bookings or other people.
  6. Member — Customer or student. Does not have login access. Managed entirely by admins.

What Each Role Can Do

Action Super Admin Banner Admin Demo Store Admin Coach Member
Log in Yes Yes Yes Yes Yes
Create banners and stores Yes
Assign the Banner Admin role Yes
Manage Banner Admins Yes
Manage Store Admins Yes Yes
Manage coaches and members Yes Yes Yes
Create, edit, and delete bookings Yes Yes Yes Yes
Mark bookings as paid or unpaid Yes Yes Yes Yes
View all bookings Yes Yes Yes Yes
View own bookings only Yes
View transactions Yes Yes Yes Yes
View and process coach payroll Yes Yes Yes Yes
Create new members Yes Yes Yes
View reports Yes Yes Yes Yes
Manage settings (courts, lessons, tax) Yes Yes Yes Yes
Edit own profile (name, phone, email) Yes Yes Yes Yes Yes
Change own role Yes Yes Yes

Note

No one can change their own role to a higher level. For example, a Store Admin can downgrade themselves to Coach, but they cannot promote themselves to Banner Admin.

Demo Role

The Demo role is designed for prospective customers to explore Gurail before committing. It behaves like a Banner Admin with one key restriction: Demo users cannot add, edit, or remove people.

Everything else works normally — Demo users can create and manage bookings, mark payments, view transactions, process coach payroll, manage courts and lesson types, and view reports.

How Demo accounts differ

  • Login is email-only. Demo users skip the phone verification step and log in with just their email address.
  • Only a Super Admin can create Demo accounts. You cannot assign the Demo role yourself.
  • Name and phone are set at creation time. Since Demo users skip the registration step, their name and phone number are entered when the Super Admin creates the account.

Member Status

Each person goes through a lifecycle with three possible statuses:

Status What it means
Invited Added to the system but hasn't accepted yet. Name and phone show as "—" until they complete registration.
Active Accepted their invite and fully set up. Can log in if their role allows it (Coach or above).
Inactive Deactivated by an admin. Hidden from booking dropdowns. Past records are preserved.

Note

Demo users become Active immediately — they skip the Invited status entirely.

How invitations work

  • New to Gurail — The person receives a registration link via email. They set their name and phone number during registration.
  • Already has an account — The person receives a notification that they've been added to a new banner, with a link to log in. Their membership becomes active on next login.